This policy explains what the Tutty Fruity mobile app collects, why, and what you can do about it. It covers the app only — not anything you do at a branch in person.
The app is operated by Tutty Fruity and runs on Poslix, the point-of-sale platform that stores the data on our behalf.
What we collect
| Data | Why |
|---|---|
| Mobile number | It is how you sign in — we send a one-time code to it — and how we reach you about an order. |
| Name | So the branch and the driver know whose order it is. |
| Orders you place | Preparing and delivering them, order history and tracking, and the loyalty points and stamps they earn. |
| Delivery address | Delivering to you, and only when you save one. Pickup orders never ask for it. |
| Location | Placing your delivery pin on the map and suggesting the nearest branch. Read while you use the map, not in the background. |
| Notification token | Telling your phone when your order changes status. |
The app never asks for and never stores card numbers. Card payments are completed by the payment provider, and cash is settled at the branch or with the driver.
Location, specifically
You can use the whole app without granting location access — pick your branch and type your address by hand instead. If you do grant it, we read your position only while the address picker or the branch map is open, to drop the pin and measure which branch is closest. We do not track you in the background and we do not build a movement history.
Who else sees it
We do not sell your data and we do not share it for advertising. It reaches only the services that make the app work:
- Poslix — the platform that runs the app and stores the data for us.
- WhatsApp — delivers your sign-in code to your number.
- Google Firebase — delivers the order notifications to your phone.
- Map providers (Google Maps, OpenStreetMap) — draw the map and turn a pin into an address.
- The payment provider you choose at checkout, for card payments.
- The delivery driver, who sees the address and phone number for your order only.
We may also disclose data where the law requires it.
How long we keep it
Your account and its order history stay while your account exists. Orders themselves are kept as accounting records for as long as the law requires, even after an account is deleted — with the personal details removed from them.
Your choices
- Turn location or notifications off at any time in your phone settings — the app keeps working.
- Edit or remove a saved address from the app.
- Delete your account and its personal data — in the app under Profile, or here: https://tuttyfruity.poslix.net/account/delete
- Ask us for a copy of what we hold about you.
Security
Everything the app sends travels over an encrypted connection, and only staff who need it to run orders can reach it. No system is perfectly secure, but we treat your order data as we treat our own books.
Children
The app is not directed at children under 13 and we do not knowingly collect their data. If a child has given us data, tell us and we will remove it.
Changes
If this policy changes, the date at the top changes with it. Continuing to use the app after that means the new version applies.
Contact us
Phone: 9
Or use Contact us in the app, or ask at any Tutty Fruity branch.